Applicable only for Harmon Scents products purchased from harmonscents.com.
Harmon Scents products purchased from another online retailer or other retail establishment are not covered by this Returns & Exchanges Policy. Please seek remedy from the retailer from which you purchased the product.
Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment. After this date, the manufacturers' warranty applies.
BEFORE returning your product contact our customer service department and request an RMA number. Returns will not be accepted without a pre approved RMA number. Thank you for your understanding.
Returns should be shipped via UPS/FedEx or insured Parcel Post to:
6893 Sullivan Road
Grawn, MI 49637
With all returns, please include:
Credit card number and expiration date
A copy of your invoice and an explanation of what you want to be done with your return (for example: refund your credit card, exchange for another item, etc.)
Reporting damaged goods or lost shipments:
DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
Please e-mail us at firstname.lastname@example.org or call us at 1-800-891-3660 in the case of damaged or lost shipments.